A new year is on the horizon. For many people it is time to make resolutions about what to do in the coming year. This year, instead of focusing entirely on what you want to do, consider thinking more carefully about those things you want to avoid. Our recent research, also covered by WSJ print, found that the secret to success is knowing what NOT to do and then not doing it! For instance, there were many things during this past year that experts advised should not be done – such as NOT to do a Brexit, NOT to elect ultra-nationalist voices and NOT to demonetize one’s currency without a plan. Only time will tell whether these were actually bad decisions. We find that recognizing a bad decision and avoiding it is far more important for success than focusing on the best things to do.
Our evidence came from tracking job success. We found that the most successful salespersons, customer service agents and managers weren’t those who chose the “best” course of action in a given situation, but rather were those who knew what NOT to do in a situation and avoided those actions. For instance, in a situation when you are very late for a sales meeting, what one absolutely should not do is fail to apologize. On the other hand, there might be different ways one could apologize or show regret, some being better than others, as deemed by experts. However, our work showed choosing among these different ways of expressing regret was not predictive of one’s success in a sales job. What mattered was the ability to identify what should not be done (i.e., expressing no regret). The wrong response may seem obvious in this situation, but it isn’t obvious to everyone and is also not obvious for many other situations.
Our study was based on a methodology called situational judgment testing. We provided candidates with a series of specific situations and asked them to choose from among a number of possible ways to respond to each situation – a technique known as situational judgment testing or SJT (see Figure 2 for an example). We asked them to choose which of the options presented for each situation would be the best way to respond and which would be the worst. We then analyzed the data to see if their choices predicted actual job performance (such as sales targets achieved) for a few different roles.
We expected that the people who were most successful in the workplace would be those who were able to identify what experts in the field said were the best ways to respond to each scenario. It turns out that was not the case. Instead, what we found was that the people who were most successful on the job were those who were correctly able to identify the worst answer to a larger number of situations. They knew what course of action was important to avoid for more scenarios. Specifically, the correlation between the ability to correctly identify the worst responses and job performance ranged r = 0.28 to 0.33 and was statistically significant. By contrast, the correlation between the ability to correctly identify the best responses to the scenarios and performance ranged r = 0.14 to 0.16 and was not statistically significant.
This work has important ramifications, the first and most immediate of which is being able to filter and hire better performers simply by concentrating on whether they know how to avoid doing the wrong things, which are typically widely-agreed upon, rather than trying to find people who pick the best answer. This should influence interview methodologies, case based discussions and other ways of candidate evaluation.
Another significant contribution is to the field of situational judgment testing. Unlike IQ tests, situational judgment tests are traditionally hard to standardize. Different organizations, functions and cultures have different notions of the ‘best’ way to handle a situation. Thus, with the best answer philosophy, one needs to build different tests and scoring mechanisms for each. On the other hand, the contribution of our work is that the ‘worst’ answer is more universal and consistent across diverse environment. It suggests that the development of SJTs can be relatively standardized across fields of study in a way that has not previously been possible.
Above and beyond all of these, the results have implications for our daily lives. Specifically, the results suggest that maybe this year you ought to concentrate on what ‘not to do’ and train your mind to avoid those things! Our conjecture is that it will lead to better happiness to your lives.
Make a start and list out what things you will avoid doing in 2017. We have our top on the list…Not write boring blogs!
Results presented at Ubicomp 2016, Heidelberg, Germany
Knowledge and cognitive ability tests have been automated and are taken on computers for more than three decades now. Pretty much all of you would have taken a SAT, GMAT or a GRE. What about motor skills? They are needed for almost all vocational jobs, say a plumber’s manual dexterity in fixing a screw. The best tests for them still are these bulky boards, pegs and instruments.
No one till date really thought about exploiting the power of the touch interfaces to develop such tests. Touch screen based devices are now ubiquitous in form of mobile phones and tablets. We wanted to find whether we can test people’s skills, say in tailoring and machining, by making them do things on the tablet. We wrote creative apps to make them do various actions on a tablet — rotating their fingers, pinching them, moving their elbows and shoulders to trace… and so on.
We reported in our Ubicomp paper, presented last week, that the scores from these tests actually do predict the speed and accuracy of industrial tasks done by machinists, tailors and machine operators. In fact, they are better predictors than the bulky manual tests! Our test scores can predict all parameters of task performance measured by us. The correlation ranges 0.19 to 0.37, similar to what a logical ability test would predict for a knowledge worker. In comparison, manual test scores correlate significantly only for 4 out of 7 task performance ratings and ranges 0.19-0.33.
This has great implications for the training and job matching of vocational workers. Using these apps, vocational job aspirants can test their motor skills at the comfort of their homes. They can get feedback and work on improving their skills. Also, if they perform well, they can generate credentials such as “Motor skills certified for a tailor” and highlight them to employers. The same assessments can be used by the industry to filter and recruit high performing employees.
We are happy to present the world’s first validated motor skill test. There is so much more opportunity for further research – figuring out which scores correlate to performance in which task, creating a job to score map, creating more innovative apps and so on… Let us do it with the power of the touch interface.
We’re pleased to announce that our recent work on designing automated assessments to test motor skills (skills like finger dexterity and wrist dexterity) has been accepted for publication at the 9th International Conference on Educational Data Mining (EDM 2016).
Here are some highlights of our work –
- The need: Motor skills are required in a large number of blue collar jobs today. However, no automated means exist to test and provide feedback on these skills. We explore the use of touch-screen surfaces and tablet-apps to measure these skills.
- Gamified apps: We design novel app-based gamified tests to measure one’s motor skills. We’ve designed apps to specifically check finger dexterity, manual dexterity and multilimb co-ordination.
- Validation on three jobs: We validated the scores from the apps on three different job roles – tailoring, plumbing and carpentry. The results we present make a strong case for using such automated, touch-screen based tests in job selection and to provide automatic feedback for test-takers to improve their skills!
If you’re interested in the work and would like to learn more, please feel free to write to firstname.lastname@example.org
Special mention and thanks to the mentors, Narender Gupta, Colin Graber and Raghav Batta, students at the university who helped us execute the academic and peripheral logistics of the workshop efficiently and making the experience engaging and interesting for the attendees.